Refund and Returns Policy

Delivery & Refund Policy

Last Updated: [Date]

Thank you for shopping with Sophia Jewls. We are committed to providing a smooth shopping experience and high-quality jewelry. Please review our Delivery and Refund Policy below.

Delivery Policy

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak periods, processing times may be longer.

Shipping

  • We offer shipping across Canada and selected international locations.
  • Shipping costs are calculated at checkout.
  • Delivery times vary depending on the destination and shipping method selected.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • High shipping volumes
  • Incorrect shipping information provided by the customer

Sophia Jewls is not responsible for delays caused by third-party shipping carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to an incorrect address provided by the customer.

Refund & Return Policy

Return Eligibility

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

  • The item must be unused and unworn.
  • The item must be returned in its original packaging.
  • Proof of purchase must be provided.

Earrings Policy

For hygiene and safety reasons, earrings cannot be returned or refunded once they have been worn or used.

Any earrings showing signs of wear, use, damage caused by the customer, or missing original packaging will not be eligible for a refund.

Damaged or Defective Items

If your order arrives damaged, defective, or broken, please contact us within 48 hours of delivery.

To process your request, we may require:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

After reviewing the claim, Sophia Jewls may, at its discretion:

  • Provide a replacement item, or
  • Issue a full refund

There will be no additional charge for approved replacements of damaged or defective products.

Non-Refundable Items

The following items are not eligible for refunds:

  • Worn earrings
  • Used or damaged products caused by customer misuse
  • Customized or personalized jewelry
  • Clearance or final sale items
  • Gift cards

Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds may take 5–10 business days to appear depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error or a damaged/defective product.

Contact Us

If you have questions regarding deliveries, returns, or refunds, please contact us:

Sophia Jewls
Email: jewlssophia79@gmail.com
Website: SophiaJewls.com

We appreciate your trust and thank you for choosing Sophia Jewls.

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